Can't get Audioweaver to find the DSPC server on two laptops

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Alan
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Last seen: 1 month 5 days ago
Joined: 11/24/2016 - 11:24am
Can't get Audioweaver to find the DSPC server on two laptops

Hi,

 

We are showing product at CES and have been developing algorithms to support these. Development has taken place using a laptop and 2 desktop machines at our offices. We have been granted an additional licence to support 2 laptops running audioweaver live at the show. I have installed 16.8.02 into both machines. Laptop A starts up Audioweaver and asks for my login credentials. Upon entering these I get an error stating that the DSPC server cannot be reached. An identical laptop on the same network has not problem starting. We have disabled firewalls and anti-virus with no luck. I pressed the button to obtain a node locked license which could run the demo without the necessity to connect to a network ( ideal for show conditions ). I have the machine ID and user name. How do I go about gettting the node locked license?

This is very urgent.

thanks

 

Alan

Axel Nilsson
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Last seen: 14 hours 1 min ago
Joined: 12/19/2016 - 2:02pm

Hi Alan,

 

Please email licensing@dspconcepts.com with the user name and volume serial number for the PC's  you want to run Audio Weaver on. To get this number, type 'vol C:' (or whatever drive you're using) in a Windows command prompt. 

 

Thanks

-Axel

Alan
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Last seen: 1 month 5 days ago
Joined: 11/24/2016 - 11:24am

Hi Axel,

thanks for the advice. I have done as you suggested ( see separate email thread ). Previously I think someone at DSPC was able to glean my HD serial number ( by association with my login email ) at the server end and make a manual connection to my licenses. I'm currently awaiting for a response.

hope that works

Best regards

Alan