I just installed v6.17.05 of AWE & I am unable to log-in to designer using my valid DSP Concepts credentials. I see this error after attempting to log-in:
I am able to use these same credentials to log-in to v6.17.B02 & v6.17.B03 of AWE. I checked my user account on the DSP Concepts site and found that my credentials & license are valid.
Any next steps I should take to fix this?
Thanks
2:01pm
Hi,
Hmm. I made sure that I was able to authenticate after fully re-installing 6.17.05 Standard, and I also see others successfully authenticating with the same version, so the license server is definitely up and running. I don't see anything unusual in the logs for your log-in attempts either, besides the fact that it's failing.
I'll check with others to see if they have ideas on what the issue could be, but here are some things to try right now that might help:
1. Delete the file 'Audio Weaver 6.17.05 Standard\Bin\win32-vc100-rel\AWE_Server.ini' and try launching Designer again. There may be something that got corrupted in the user section that is preventing your correct credentials from being passed to the server.
2. Try deleting the same file in the B02 edition and see if you can authenticate with the same username/password.
3. Restart your computer.
Let us know if any of that helps,
-Axel
4:01pm
Hi Axel,
I tried the 3 things you suggested above, but I still get the same results.
I'll continue working with the older versions for the time being, but please let me know if you have any other suggestions to fix this issue.
Thanks
5:41pm
Hey Patrick - Please try again?